Our commitment to doing the right thing for customers is central to our business and we have sought to reflect that in our vision and values.
Our company vision, which drives our culture and practices, is:
“Leading the way by doing the right thing for customers, always.”
By this, we don’t just mean our clients, but also their customers. We focus heavily on good customer experience across all collection strategies, from pre-legal through to litigation and defended cases. This approach achieves the best outcomes for customers and for all of our clients by establishing an engaged relationship.
Our carefully identified values are:
- To be pioneering with an imaginative outlook
- To be approachable and caring
- To be tenacious in the pursuit of our objectives
- To be efficient in the provision of our services
- With a foundation of integrity
All our staff are trained in and live these values and we take pride in displaying them in every customer interaction.
Ascent Performance Group Ltd is a wholly owned subsidiary of Irwin Mitchell Holdings Ltd . This group also includes Irwin Mitchell LLP, the UK’s largest full service law firm with its long established, strong reputation.
Ascent was established in 2009. Since its creation it has become the UK’s most successful and significant force in the legal collections & recoveries marketplace.