If you feel dissatisfied with our service, we are sorry and would like to hear more about it so that we can make improvements to our service in the future. Please complete and submit the form below. We will respond to your complaint within 5 business days. Alternatively you can call us on 0345 604 0860.
If you aren’t satisfied with our Client Care Team’s final response, you may be able to refer your complaint to the Legal Ombudsman (LeO).
You can complain to the LeO within six years of the issue you’re concerned about, or three years from when you should have known about the issue. The Legal Ombudsman will usually only consider a complaint if you’ve already been through our internal complaints procedure within the last six months.
The Legal Ombudsman’s contact details are:
PO Box 6806
Referral to the SRA
Ascent is regulated by both the Financial Conduct Authority (FCA) and the Solicitors Regulation Authority (SRA). If you have concerns about our conduct, for instance because you believe we have discriminated against you, you can also refer your concerns to the SRA: